Tax Exempt

My order is charging us tax, but we are tax exempt?

In order to be considered tax exempt, you must create an account on our website. Tax exempt customers can create an account by clicking "Log In" on the top right hand corner of any page, and then clicking “Create Account." Once you're registered, email us at sales@hoserack.com the appropriate state or local sales tax exemption documents, and we will update your account. Please note we cannot refund taxes after an order is placed.

You will also receive an email from customer support, confirming your account is now listed as exempt.

How can we make our account tax exempt for every order?

Once your account is listed as tax exempt, you will not be charged tax when using your account for any future purchases. You should be able to order on our website going forward without taxes being charged, automatically.

My order is in the shopping cart, and still showing taxes?

If your account has recently been approved as tax exempt, and your order is still showing taxes, you may need to log out and log back in again to remove taxes from your order. If you're still having trouble, please call or email us.